Frequently Asked Questions (FAQs) – TheShopStar

At TheShopStar, we want your shopping experience to be smooth and simple. Here are the most common questions our customers ask:

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Orders

How do I place an order?
Simply add your chosen items to the basket, proceed to checkout, and follow the steps to complete your order. Once payment is confirmed, you’ll receive an email confirmation.
Can I change or cancel my order?
If your order hasn’t been dispatched, we may be able to change or cancel it. Please contact us as soon as possible. Once an order has been dispatched, you’ll need to follow our returns process.
Q: Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and checkout faster next time.

Delivery

How long does delivery take?

Standard UK delivery takes 2–5 working days (Monday to Friday). Once your order is dispatched, you’ll receive a tracking link.

Do you deliver outside the UK?

Currently, we only deliver within the UK Mainland.

What happens if I miss my delivery?

Our couriers will usually try again or leave a card with instructions on how to rearrange delivery.

Returns & Refunds

What is your returns policy?

You have 14 days from delivery to return an item if you change your mind. Items must be unused, in their original packaging, and in resellable condition.

How do I return an item?

Contact our Customer Service team with your order number and reason for return. We’ll provide return instructions or arrange a collection (collection charges may apply).

When will I get my refund?

Refunds are processed within 7–14 days once we receive and check your returned item. Refunds go back to your original payment method.

Damaged or Missing Items

What if my order arrives damaged?

Please contact us within 7 days of delivery with photos of the damage. We’ll work with you to arrange a replacement, refund, or solution.

My order is missing parts – what should I do?

Contact us within 14 days of delivery with your order number and details of the missing parts. We’ll send replacements as quickly as possible.

Payments

What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and other secure payment methods listed at checkout.
Is it safe to shop on your website?

Yes. TheShopStar.co.uk uses secure payment processing and industry-standard encryption to keep your details safe..

Company Information

Who operates TheShopStar?

TheShopStar is operated by ShopStar UK Ltd, a UK-registered company dedicated to providing high-quality products and excellent customer service.