1. Who are we?
We are Shopstar UK Ltd, trading as “Theshopstar”. If you have any questions about privacy or how we use your information, you can reach us at compliance@shopstar.co.uk . You’ll also find our other contact details on our website.
2. Why do we have this policy?
This policy explains what happens when we collect and use your personal information while you use our website or app.
We are the “data controller,” which means we are responsible for looking after your data. Please only use our services if you’re happy with this policy.
This policy only covers information you share with us.
If you use third-party services like payment providers or social media, make sure you also check their privacy policies.
3. Will this policy change?
Yes, it may change from time to time. If we update it, we’ll take reasonable steps to let you know.
4. What information do we collect?
We may collect:
Your name, contact details, and account login information.
Order and payment details related to your purchases.
Information you share in reviews, surveys, or when contacting us.
Details of friends you refer (if you use our referral service).
Your preferences for newsletters and marketing (if you opt in).
We also collect some automatic information, such as: Your IP address, browser type, and device details. How you use our website/app (e.g., pages you visit, searches, transactions).
Login details and activity timestamps.
We may also receive limited information about you from: Payment providers (e.g., billing name, email, and address).
Social media platforms if you log in through them (e.g., name, profile photo, email).
5. Why do we collect your information?
We use your information because:
It’s needed to provide our services, process orders, and manage your account.
It’s in our legitimate interests, such as improving our website, sending you updates about similar products, or preventing fraud.
You’ve given your consent (for example, by opting in to marketing emails).
You can withdraw this consent anytime by contacting us.
6. How long do we keep your information?
We keep your details for as long as necessary to complete your orders and provide our services.
We may keep some information for legal, tax, or fraud-prevention reasons (usually up to six years).
Marketing information is kept until you unsubscribe.
Browsing data is generally stored for up to 26 months.
Friend referral details are kept for up to 6 months.
7. Who do we share your information with?
We may share your data with:
Trusted service providers such as delivery companies, warehouse teams, payment processors, and customer support services.
Other users (e.g., if you leave a review or win a competition, we may show your name or part of your email). Regulators, law enforcement, or authorities if required by law or to prevent fraud.
Our insurers, legal advisors, or in case of a business sale or merger.
8. Do we transfer your information outside the UK?
Most of your data is stored in the UK.
However, some of our service providers (e.g., hosting, analytics, or advertising platforms) may process it in other countries, usually the US.
Where this happens, we ensure your information is protected under legal safeguards, such as standard contractual clauses approved by the UK’s Information Commissioner.
9. Your rights
You have the right to:
Access the personal information we hold about you.
Ask us to correct mistakes or delete your information.
Restrict or object to how we use your data in certain situations.
Withdraw consent you’ve given (e.g., marketing emails).
Request your data in a portable format.
If you’re unhappy with how we handle your data, you can contact us at compliance@shopstar.co.uk .
If you’re not satisfied with our response, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk